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Hotel(13)
Author: Arthur Hailey

"Will Mr. O'Keefe be staying long?"

"I don't know. It depends on a lot of things."

For a moment Peter felt a surge of sympathy for the older man. Whatever criticisms might be leveled nowadays at the way the St. Gregory was run, to Warren Trent it was more than a hotel; it had been his lifetime's work. He had seen it grow from insignificance to prominence, from a modest initial building to a towering edifice occupying most of a city block. The hotel's reputation, too, had for many years been high, its name ranking nationally with traditional hostelries like the Biltmore, or Chicago's Palmer House or the St. Francis in San Francisco. It must be hard to accept that the St. Gregory, for all the prestige and glamour it once enjoyed, had slipped behind the times. It was not that the slippage had been final or disastrous, Peter thought. New financing and a firm, controlling hand on management could work wonders, even, perhaps, restoring the hotel to its old competitive position. But as things were, both the capital and control would have to come from outside - he supposed through Curtis O'Keefe. Once more Peter was reminded that his own days here might well be numbered.

The hotel proprietor asked, "What's our convention situation?"

"About half the chemical engineers have checked out; the rest will be clear by today. Coming in - Gold Crown Cola is in and organized. They've taken three hundred and twenty rooms, which is better than we expected, and we've increased the lunch and banquet figures accordingly." As the older man nodded approval, Peter continued, "The Congress of American Dentistry begins tomorrow, though some of their people checked in yesterday and there'll be more today. They should take close to two hundred and eighty rooms."

Warren Trent gave a satisfied grunt. At least, he reflected, the news was not all bad. Conventions were the lifeblood of hotel business and two together were a help, though unfortunately not enough to offset other recent losses. All the same, the dentistry convention was an achievement. Young McDermott had acted promptly on a hot tip that earlier arrangements by the Dental Congress had fallen through, and had flown to New York, successfully selling New Orleans and the St. Gregory to the convention organizers.

"We had a full house last night," Warren Trent said. He added, "In this business it's either feast or famine. Can we handle today's arrivals?"

"I checked on the figures first thing this morning. There should be enough checkouts, though it'll be close. Our over-bookings are a little high."

Like all hotels, the St. Gregory regularly accepted more reservations than it had rooms available. But also like all hotels, it gambled on the certain foreknowledge that some people who made reservations would fail to show up, so the problem resolved itself into guessing the true percentage of non-arrivals. Most times, experience and luck allowed the hotel to come out evenly, with all rooms occupied - the ideal situation.

But once in a while an estimate went wrong, in which event the hotel was seriously in trouble.

The most miserable moment in any hotel manager's life was explaining to indignant would-be guests, who held confirmed reservations, that no accommodation was available. He was miserable both as a fellow human being and also because he was despondently aware that never again if they could help it - would the people he was turning away ever come back to his hotel.

In Peter's own experience the worst occasion was when a baker's convention, meeting in New York, decided to remain an extra day so that some of its members could take a moonlight cruise around Manhattan. Two hundred and fifty bakers and their wives stayed on, unfortunately without telling the hotel, which expected them to check out so an engineers'convention could move in. Recollection of the ensuing shambles, with hundreds of angry engineers and their women folk encamped in the lobby, some waving reservations made two years earlier, still caused Peter to shudder when he thought of it. In the end, the city's other hotels being already filled, the new arrivals were dispersed to motels in outlying New York until next day when the bakers went innocently away. But the monumental taxi bills of the engineers, plus a substantial cash settlement to avoid a lawsuit, were paid by the hotel - more than wiping out the profit on both conventions.

Warren Trent lit a cigar, motioning to McDermott to take a cigarette from a box beside him. When he had done! O, Peter said, "I talked with the Roosevelt. If we're in a jam tonight they can help us out with maybe thirty rooms." The knowledge, he thought, was reassuring - an ace-in-the-hole, though not to be used unless essential. Even fiercely competitive hotels aided each other in that kind of crisis, never knowing when the roles would be reversed.

"All right," Warren Trent said, a cloud of cigar smoke above him, "now what's the outlook for the fall?"

"It's disappointing. I've sent you a memo about the two big union conventions falling through."

"Why have they fallen through?"

"It's the same reason I warned you about earlier. We've continued to discriminate. We haven't complied with the Civil Rights Act, and the unions resent it." Involuntarily, Peter glanced toward Aloysius Royce who had come into the room and was arranging a pile of magazines.

Without looking up the young Negro said, "Don't yo? worry about sparing my feelings, Mistuh McDermott" Royce was using the same exaggerated accent he had employed the night before, - "because us colored folks are right used to that."

Warren Trent, his face creased in thought, said dourly, "Cut out the comic lines."

"Yessir!" Royce left his magazine sorting and stood facing the other two.

Now his voice was normal. "But I'll tell you this: the unions have acted the way they have because they've a social conscience. They're not the only ones, though. More conventions, and just plain folks, are going to stay away until this hotel and others like it admit that times have changed."

Warren Trent waved a hand toward Royce. "Answer him," he told Peter McDermott. "Around here we don't mince words."

"It so happens," Peter said quietly, "that I agree with what he said."

"Why so, Mr. McDermott?" Royce taunted. "'You think it'd be better for business? Make your job easier?"

"Those are good reasons," Peter said. "If you choose to think they're the only ones, go ahead."

Warren Trent slammed down his hand hard upon the chair arm. "Never mind the reasons! What matters is, you're being damn fools, both of you."

It was a recurring question. In Louisiana, though hotels with chain affiliations had nominally integrated months before, several

independents - spearheaded by Warren Trent and the St. Gregory - had resisted change. Most, for a brief period, complied with the Civil Rights Act, then, after the initial flurry of attention, quietly reverted to their long-established segregation policies. Even with legal test cases pending, there was every sign that the hold-outs, aided by strong local support, could fight a delaying action, perhaps lasting years.

"No!" Viciously, Warren Trent stubbed out his cigar. "Whatever's happening anywhere else, I say we're not ready for it here. So we've lost the union conventions. All right, it's time we got off our backsides and tried for something else."

From the living room, Warren Trent heard the outer door close behind Peter McDermott, and Aloysius Royce's footsteps returning to the small book-lined sitting room which was the young Negro's private domain. In a few minutes Royce would leave, as he usually did around this time of day, for a law-school class.

It was quiet in the big living room, with only a whisper from the air conditioning, and occasional stray sounds from the city below, which penetrated the thick walls and insulated windows. Fingers of morning sunshine inched their way across the broadloomed floor and, watching them, Warren Trent could feel his heart pounding heavily - an effect of the anger which for several minutes had consumed him. It was a warning, he supposed, which he should heed more often. Yet nowadays, it seemed, so many things frustrated him, making emotions hard to control and to remain silent, harder still. Perhaps such outbursts were mere testiness - a side effect of age. But more likely it was because he sensed so much was slipping away, disappearing forever beyond his control. Besides, anger had always come easily - except for those few brief years when Hester had taught him otherwise: to use patience and a sense of humor, and for a while he had. Sitting quietly here, the memory stirred him. How long ago it seemed! More than thirty years since he had carried her, as a new, young bride, across the threshold of this very room. And how short a time they had had: those few brief years, joyous beyond measure, until the paralytic polio struck without warning. It had killed Hester in twenty-four hours, leaving Warren Trent, mourning and alone, with the rest of his life to live - and the St. Gregory Hotel.

There were few in the hotel who remembered Hester now, and even if a handful of old-timers did, it would be dimly, and not as Warren Trent himself remembered her: like a sweet spring flower, who had made his days gentle and his life richer, as no one had before or since.

In the silence, a swift soft movement and a rustle of silk seemed to come from the doorway behind him. He turned his head, but it was a quirk of memory. The room was empty and, unusually, moisture dimmed his eyes.

He rose awkwardly from the deep chair, the sciatica knifing as he did.

He moved to the window, looking across the gabled rooftops of the French Quarter - the Vieux Carre as people called it nowadays, reverting to the older name - toward Jackson Square and the cathedral spires, glinting as sunlight touched them. Beyond was the swirling, muddy Mississippi and, in midstream, a line of moored ships awaiting their turn at busy wharves.

It was a sign of the times, he thought. Since the eighteenth century New Orleans had swung like a pendulum between riches and poverty. Steamships, railways, cotton, slavery, emancipation, canals, wars, tourists . . . all at intervals had delivered quotas of wealth and disaster. Now the pendulum had brought prosperity - though not, it seemed, to the St. Gregory Hotel.

But did it really matter - at least to himself? Was the hotel worth fighting for? Why not give up, sell out - as he could, this week - and let time and change engulf them both? Curtis O'Keefe would make a fair deal. The O'Keefe chain had that kind of reputation, and Trent himself could emerge from it well. After paying the outstanding mortgage, and taking care of minor stockholders, there would be ample money left on which he could live, at whatever standard he chose, for the remainder of his life.

Surrender: perhaps that was the answer. Surrender to changing times.

After all, what was a hotel except so much brick and mortar? He had tried to make it more, but in the end he had faded. Let it go!

And yet ... if he did, what else was left?

Nothing. For himself there would be nothing left, not even the ghosts that walked this floor. He waited, wondering, his eyes encompassing the city spread before him. It too had seen change, had been French, Spanish, and American, yet had somehow survived as itself - uniquely individual in an era of conformity.

No! He would not sell out. Not yet. While there was still hope, he would hold on. There were still four days in which to raise the mortgage money somehow, and beyond that the present losses were a temporary thing. Soon the tide would turn, leaving the St. Gregory solvent and independent.

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