Neagley typed Pfeiffer.
Hit enter.
Incorrect.
16
The room was hot and stuffy. No air in it. And it seemed to have gotten smaller. Neagley said, "Eleven down. One to go. Do or die. Last chance."
Reacher asked, "What happens if we don't do anything?"
"Then we don't get to see what's on the file."
"No, I mean do we have to do it right now? Or can it keep?"
"It's not going anywhere."
"So we should take a break. Come back to it later. One to go, we've got to pay attention."
"Weren't we already?"
"Clearly not the right kind of attention. We'll go out to East LA and look for Swan. If we find him, he might have ideas. If not, then at least we'll come back to this fresh."
***
Neagley called down to the valet station again and ten minutes later they were in the Mustang heading east on Wilshire. Through Wilshire Center, through Westlake, through a dogleg south that took them straight through MacArthur Park. Then north and east on the Pasadena Freeway, past the concrete bulk of Dodger Stadium all alone in acres of empty parking. Then deep into a rat's nest of surface streets bounded by Boyle Heights, Monterey Park, Alhambra, and South Pasadena. There were science parks and business parks and strip malls and old housing and new housing. The curbs were thick with parked cars and there was traffic everywhere, moving slow. A brown sky. Neagley had an austere Rand McNally map in the glove box. Looking at it was like looking at the surface of the earth from fifty miles up. Reacher squinted and followed the faint gray lines. Matched the street names on signposts to the street names on the map and pinpointed specific junctions about thirty seconds after they blew through them. He had his thumb on New Age's location and steered Neagley toward it in a wide ragged spiral.
When they got there they found a low sign of chiseled granite and a big prosperous mirror-glass cube set behind a tall hurricane fence topped with coils of razor wire. The fence was impressive at first sight, but only semi-serious, in that ten seconds and a pair of bolt cutters would get a person through it unscathed. The building itself was surrounded by a wide parking lot studded with specimen trees. The way the mirror glass reflected the trees and the sky made the building look like it was there and not there simultaneously.
The main gate was lightweight and standing wide open and there was no sentry post next to it. It was just a gate. Beyond it the lot was about half-full of parked cars. Neagley paused to let a photocopier truck out and then drove in and put the Mustang in a visitor slot near the entrance lobby. She and Reacher got out and stood for a moment. It was the middle of the morning and the air was warm and heavy. The neighborhood was quiet. It sounded like a whole lot of people were concentrating very hard, or else no one was doing very much of anything.
The reception entrance had a shallow step up to double glass doors that opened for them automatically and admitted them to a large square lobby that had a slate floor and aluminum walls. There were leather chairs and a long reception counter in back. Behind the counter was a blonde woman of about thirty. She was wearing a corporate polo shirt with New Age Defense Systems embroidered above her small left breast. Clearly she had heard the doors open but she waited until Reacher and Neagley were halfway across the floor before she looked up.
"Can I help you?" she asked.
"We're here to see Tony Swan," Reacher said.
The woman smiled automatically and asked, "May I know your names?"
"Jack Reacher and Frances Neagley. We were good friends of his in the service."
"Then please take a seat." The woman picked up her desk phone and Reacher and Neagley stepped away to the leather chairs. Neagley sat down but Reacher stayed on his feet. He watched the dull aluminum reflection of the woman on the phone and heard her say, "Two friends of Tony Swan to see him." Then she put the phone down and smiled in Reacher's direction even though he wasn't looking directly at her. Then the lobby went quiet.
It stayed quiet for about four minutes and then Reacher heard the click of shoes on slate from a corridor that entered the lobby to the side of and behind the desk. A measured stride, no hurry, a person of medium height and medium weight. He watched the mouth of the corridor and saw a woman step into view. About forty years old, slim, brown hair stylishly cut. She was in a tailored black pant suit and a white blouse. She looked swift and efficient and had an open and welcoming expression on her face. She smiled a token thank you to the receptionist and walked straight past her toward Reacher and Neagley. Held out her hand and said, "I'm Margaret Berenson."
Neagley stood up and she and Reacher said their names and shook hands with her. Up close she had old looping car crash scars under her makeup and the chilly breath of a big-time gum chewer. She was wearing decent jewelry, but no wedding band.
"We're looking for Tony Swan," Reacher said.
"I know," the woman said. "Let's find somewhere to talk."
One of the aluminum wall panels was a door that led to a small rectangular conference room directly off the lobby. Clearly it was designed for discussions with visitors who didn't merit admission into the inner sanctums. It was a cool spare space with a table and four chairs and floor-to-ceiling windows that gave directly onto the parking lot. The front bumper of Neagley's Mustang was about five feet away.
"I'm Margaret Berenson," the woman said again. "I'm New Age's Human Resources director. I'll get straight to the point, which is that Mr. Swan isn't with us anymore."
Reacher asked, "Since when?"
"A little over three weeks ago," Berenson said.
"What happened?"
"I'd feel more comfortable talking about it if I knew for sure you have a connection with him. Anyone can walk up to a reception counter and claim to be old friends."
"I'm not sure how we could prove it."
"What did he look like?"
"About five-nine tall and about five-eight wide."
Berenson smiled. "If I told you he used a piece of stone as a paperweight, could you tell me where that piece of stone came from?"
"The Berlin Wall," Reacher said. "He was in Germany when it came down. I saw him there just afterward. He took the train up and got himself a souvenir. And it's concrete, not stone. There's a trace of graffiti on it."
Berenson nodded.
"That's the story I heard," she said. "And that's the object I've seen."
"So what happened?" Reacher asked. "He quit?"
Berenson shook her head.
"Not exactly," she said. "We had to let him go. Not just him. You have to understand, this is a new company. It was always speculative, and there was always risk. In terms of our business plan, we're not where we want to be. Not yet, anyway. So we reached the stage where we had to revise our staffing levels. Downward, unfortunately. We operated a last-in-first-out policy, and basically that meant we had to let the whole assistant management level go. I lost my own assistant director. Mr. Swan was Assistant Director of Security, so unfortunately the policy swept him away, too. We were very sorry to see him go, because he was a real asset. If things pick up, we'll beg him to come back. But I'm sure he'll have secured another position by then."
Reacher glanced through the window at the half-empty parking lot. Listened to the quiet of the building. It sounded half-empty, too.
"OK," he said.
"Not OK," Neagley said. "I've been calling his office over and over for the last three days and every time I was told he had just stepped out for a minute. That doesn't add up."